Support Center
Need help? We're here to assist you with any questions or issues on HELP.AI.
- Help CenterStep-by-step guides for setting up and running help.ai.Browse the guides
- Developer docsAdd the chat widget to your site or app, give your agent page tools and call the API.Read the docs
- Email supportQuestions about your workspace or account, or anything the guides don’t answer.support@help.ai
Common Issues
Quick solutions to frequently encountered problems.
API Key Not Working
Send the API key in the x-api-key header of each request, not in Authorization. Also check in Connections → API Keys that the key is enabled and hasn't expired.
Authentication Failed
API requests authenticate with an API key in the x-api-key header. The chat widget needs no API key: it uses the public key from your deployment's Install tab. If the widget can't connect, check that the public key on your page matches that tab, that the deployment is live, and that your site is in its Allowed websites (an empty list allows any site).
Can't find what you're looking for?
Our support team is ready to help you with any questions.
Email Support