HELP.AI
Refund Policy
This page explains how refund and cancellation requests are reviewed for subscriptions, credits, and workspace billing.
Last updated April 21, 2026
Subscriptions
You can cancel a subscription from billing settings or by contacting support. Cancellation normally stops future renewal charges while keeping access through the paid period.
Refund requests
Contact support with your workspace, invoice, charge date, plan, and reason for the request. We review requests based on usage, timing, billing status, and applicable rules.
Credits and usage
Consumed credits, one-time usage, custom services, and charges tied to completed processing may be non-refundable unless required by law or explicitly agreed otherwise.
Processing
Approved refunds are sent back through the original payment provider when possible. Processing time depends on payment network and provider timelines.